Details of how to contact www.babies-born,co.uk

Cookies Policy

Cookies are small text files stored by your device when you access most websites on the internet. We will use two types of cookies:

Session cookies - these expire when you close your browser and do not remain on your computer.
Persistent cookies - these are stored in the longer term on your computer. They are normally used to make sure the site remembers your preferences.

www.babies-born.co.uk (this Website) uses cookies in order to make it easier to use and to support the provision of relevant information and functionality to you. Cookies also provide us with information about how this Website is used so we can keep it is as up to date, relevant and error free as possible. Further information about the types of cookies in use on this Website is set out below.

By using this Website you agree to the use of cookies. Please note that certain cookies may be set the moment you start visiting this Website. These will be session cookies on your first visit to this Website. If you continue to use or revisit this Website then persistent cookies of the types described below will be served. You can choose to manage the cookies we use on this Website through your browser settings at any time. For more information http://www.allaboutcookies.org about how to do this, and about cookies in general, you can visit Opens in a new window.

Please note that preventing cookies is likely to impact the functionality or performance of this Website, or prevent you from using certain services provided through it. If you choose to prevent cookies, we cannot guarantee access to the services provided through this Website or be sure how this Website will perform during your visit. Preventing cookies will also affect our ability to update this Website to cater for user preferences and improve its performance.

The types of cookies we currently use on this Website are set out below. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide Opens in a new window.

Cookie Category Details.

Strictly necessary

Strictly necessary cookies are essential to enable you to move around this Website and use its features and/or services. These cookies allow this Website to provide services at the request of users.

This Website use strictly necessary cookies to:

Identify you as being logged in to this Website
Remember the goods and services you ordered when you get to the checkout page
Remember things like information you've entered on order forms when you navigate to different pages during your session on this Website
Remember things like service selections you have made which are essential for us to provide you with services you have requested
Make sure you connect to the right service on our website when we make any changes to the way the website works

Performance

Performance cookies allow us to update this Website to cater for Website user preferences and improve performance. They collect information about how this Website is used, e.g. which pages users visit most often and where error messages are delivered. These cookies don't collect information that identifies individuals. All information is aggregated and therefore anonymous.

This Website use performance cookies to:

Provide statistics on how this Website is used (including selections that you have made and goods and services that you have viewed, during your use of this Website)
See how effective our adverts are (we don't use this information to target adverts to you when you visit other websites)
Provide feedback to partners that one of our visitors also visited their website. This can include details of any products bought. This lets our partners improve their website, but we don't allow our partners to reuse this information for further advertising

Functional

Functional cookies allow this Website to remember choices you make, e.g. your user name, log in details and language preferences and any customisations you make to Website pages during your visit. They are necessary to provide features and services specific to individual users.

This Website use functional cookies to:

Identify you as having consented to use of cookies by this Website
Remember settings you've applied (such as layout, text size, preferences and colours)
Remember selections you have made (such as search functions and results, and goods and services)
Apply customised content segments to individual users
Apply users' individual service specifications (such as usage or credit allowance)
Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose

Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests, to help measure the effectiveness of advertising campaigns.

This website does not currently use any targeting/advertising cookies.

LEGAL,TERMS AND CONDITIONS
babies-born.co.uk Terms & Conditions of Sale.... Please read our Terms and Conditions of Sale prior to purchasing goods from our site:

1. All prices are in Pounds Sterling.Babywear is zero vat rated.
We are not V.A.T Registered and do not charge it in our Invoices to you!
We reserve the right to change any advertised price before you place an order.

2. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

3. Delivery is charged at the published rate for most UK addresses.Goods weight and the charge for shipping is calculated by our shopping cart and is available for you to see before checking out to payments.We offer a UK only lower rate option for goods that the sub total in cart is under £9.00 total.

4.1st Class signed for postal deliveries will normally be made within 1-3 working days.Special Delivery will be delivered before 1 pm next working day.(Saturday not included in this)(We always try to post the goods on the same day) if products are in stock. You will be advised of any delay or if the item is not available by phone or email.So please check Email box just in case and make sure you give a phone contact number. We are sending mail by recorded signed for so please make sure you can except delivery when post arrives,any retuned orders will have to be paid the cost of re-posting before we send again.

All Airmail orders are sent just basic Royal mail air which only covers goods up to £36.00 If you wish us to ad Insurance for the goods being posted, contact us first and let us know..The extra cost is around £4-£5.00. Airsure. If you do not request this we will not be responsible for loss...We do fill in the claim form on your behalf though! 5. Payment can be made by any major credit or debit card. Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

6. In the unlikely event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait 5 days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 24 hours of receipt. 99% of our orders now are sent by recorded delivery, please be sure someone will be available to accept when arrives,any returned to us unclaimed from post office will have to have return postage paid again!

RETURNED ITEMS/GOODS. Please contact us by phone or e-mail to let us know if goods can be returned. Please include the date purchased..id number, your name and reason for returning.
Goods must be returned complete and undamaged for refund.
We cannot refund for damaged goods we cannot re-sell.
You will be responsable for claims to Royal Mail if Damaged in transit returning.
Please keep all receipts from posting for proof.
DATA PROTECTION. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties.
SATISFACTION GUARANTEED. If you are not entirely satisfied with your purchase, you can return it within 7 days of the despatch date with your receipt, providing it is not used and washed.
Items that are supplied at your request and are not faulty will have a 20% levi taken off sub total invoice price to cover the cost of re-stocking, invoicing and the charges we are charged from credit card company`s to us that is taken when you place a order. Shipping charges are not refundable as we cannot get a refund from Royal Mail.. If goods are damaged by our carrier,or the box looks damaged, please sign the deliver note box damaged goods unchecked, we will make a claim on your behalf this can take up to 28 days.
Clearance Lines are at cost and sometimes below,so no requests for refunds can be accepted.(unless a fault is found.) Not including marks that can be washed out.
INTERNATIONAL SHIPPING..
When you select the International shipping in our cart...we only charge you for Standard Royal Mail Air posting...This does not cover Insurance for loss in post once it has left the UK...this is at your risk....If your order does go missing, we will put in a claim to Royal Mail for you...but cannot Guarantee they will pay compensation....If you wish us to Insure your order first, e-mail us for the extra costs. PRODUCT QUALITY GUARANTEED.
If your product should develop a fault within 14 days of purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt).Postage return at customers own expence.
PRODUCT GUARANTEE.
All products are guaranteed. This guarantee specifically excludes faults caused by accident, neglect or misuse. Pictures and images used on this site are for guidence only....Manufacturer's sometimes change colours and designs and the exact shade may be differant from in our image. Where a manufacturer's guarantee is offered with any product or individual component, it is additional to this guarantee. Please take the time to register the guarentee with the company on the label if requested to do so and retain your proof of purchase. During the period of guarantee, subject to the conditions above, products will be repaired free of charge for both parts and labour.
Any Problems with items must be notified within 1 day of delivery in writing (e-mail excepted) Items sent on Terms and Conditions of payment,(a/c) ie 14 days will incure interest of 8% per month compounded until the date of payment is received in full.Interest is charged from the invoice date.
All items remain our property until such a time as they have been paid in full.

NEW SHOP OPENING 5% OFFER WITH FLYER LEAFLET T&C

Offer only given on normal priced goods in store, cannot be added to already discounted or sale items on offer at the time of purchase.
This promotion will expire on the 1st October 2012
Does not apply to online orders and only on cash payments in the shop (i e not with chip & pin terminal card payments) This is because we are charged a commision fee by the card payment supplier.

We reserve the right to cancel and refund in full any payment which is made to us if we cannot confirm the payee name and address by our security methods.It is the customers responsablity to make sure they are confirmed by their bank or card provider.

Your right To Cancel
You have the right to cancel your order with us at any time before your order is dispatched. Please note that if your order has been dispatched we are unable to cancel it and therefore return costs are at your expense. If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Babies-born.co.uk) and you will be charged for the return of the order. Please note our couriers return charges: £7.00 up to 6 kilos and £13.25 thereafter.

Please note - All goods must be returned in their original packaging and unused. If goods are sent back in any other condition (Babies-born.co.uk.) reserve the right to refuse your refund. Returns costs are at your expense.
If a customer places an order over the phone, personal credit card and debit
card information will be put directly through our paypalpro merchant account
interface. We DO NOT store any financial information (debit card numbers or
credit card numbers in any of our computer systems)

PICTURES AND PHOTO`S OF GOODS ARE ONLY THERE AS A GUIDE TO SHOW THE STYLE OF THE ITEM, COLOURS MAY COME OUT DIFFERENT ACCORDING TO WHICH BROWSER YOU ARE USING.THE PATTERNS AND PRINTS ARE SUBJECT TO CHANGE BY THE MANUFACTURER...IF YOU WANT A EXACT PRINT PLEASE SAY SO ON ORDERING, IF NOT AVAILABLE WE SEND THE NEXT BEST ONE OR REFUND ORDER...

By using our site to order you except these Terms and conditions....If you DO NOT except them, please do not order goods or services! NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS

Trading Reciprocal Links with babies-born.co.uk If any Link/reciprocal link is ever required by any business/organisation/individual(hereafter known as "aforementioned")when babies-born.co.uk advertises/links with any of the aforementioned,this will not be charged for by babies-born.co.uk unless a charge is levied by the aforementioned.If a charge is levied against babies-born.co.uk or its proprietor,the reciprocal charge made by babies-born.co.uk will be the exact same amount that is charged by the aforementioned.Any further charges relating to charges made by the aforementioned will also constitute part of the original charge and will also be included in the reciprocal charge made by babies-born.co.uk
These terms are non negotiable and constitute a legally binding aggrement in all countries between babies-born.co.uk/the proprietor of babies-born.co.uk and the aforementioned.

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